API

Help center (customer portal)

Raise, follow, reply to and rate service requests as a customer.

Every route below, with its parameters, request and response, errors and samples, is in the API reference.

Route	What it does
`GET /v1/portal/issues/:org`	Help centers in an organization the caller can use.
`GET /v1/portal/issues/:org/:spaceKey`	A help center: title, intro and request types.
`GET /v1/portal/issues/:org/:spaceKey/requests`	The caller's requests (reported or participating): `status` open, closed or all.
`POST /v1/portal/issues/:org/:spaceKey/requests`	Raises a request.
`GET /v1/portal/issues/:org/:spaceKey/requests/:issueKey`	One of the caller's requests with its public conversation.
`POST /v1/portal/issues/:org/:spaceKey/requests/:issueKey/comments`	Replies on a request.
`POST /v1/portal/issues/:org/:spaceKey/requests/:issueKey/attachments`	Starts a file upload on a request: a presigned PUT, then `…/complete`.
`POST /v1/portal/issues/:org/:spaceKey/requests/:issueKey/attachments/:attachmentId/complete`	Confirms an upload once the file is in place; it then shows on the request.
`GET /v1/portal/issues/:org/:spaceKey/requests/:issueKey/attachments/:attachmentId`	A short-lived download link for a file on the request.
`POST /v1/portal/issues/:org/:spaceKey/requests/:issueKey/participants`	Shares a request with someone by email.
`DELETE /v1/portal/issues/:org/:spaceKey/requests/:issueKey/participants/:who`	Stops sharing a request with someone (an account id or an address).
`GET /v1/portal/issues/:org/:spaceKey/articles`	Help articles (Knowledge pages under the help center's root) matching `q`, for suggestions.
`GET /v1/portal/issues/:org/:spaceKey/articles/:pageId`	One help article (Markdown).
`POST /v1/portal/issues/:org/:spaceKey/requests/:issueKey/rating`	Rates a resolved request, 1–5, once.